At Ultra-IPTV.org, we value your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer refunds under certain conditions.
Refund Eligibility
You may be eligible for a refund if:
– You experience technical issues or service disruptions that prevent you from using our products or services within the first 7 days of your purchase.
To request a refund, you must contact our customer support team within the specified timeframe and provide details about the technical issues or service disruptions you are experiencing.
Refund Process
Our team will review your refund request and process it within 3 business days if the issue is determined to be on our end.
Please note that refunds may be subject to deductions for the following:
– Administrative fees
– Partial charges for the period of service already used
– Bank and payment gateway fees
Our team will communicate any deductions clearly and transparently before processing your refund.
Refund Method
Refunds will be issued using the original payment method. Please allow sufficient time for the refund to be reflected in your account based on your bank’s processing times.
Please note that refund processing times may vary and delays may occur due to factors beyond our control. We appreciate your patience and understanding.
Unreasonable Refund Requests
We reserve the right to decline refund requests that we deem to be unreasonable or in violation of our terms and conditions. We don’t refund if our service works well and has no problem.
Non-Refundable Items
Certain items may not be eligible for a refund, including:
– Subscription fees for the period already used.
– One-time setup fees (if applicable).
– Promotional or discounted purchases.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email protected]. Our team is here to assist you and ensure your satisfaction with our products and services.